Select the service you require.
After checkout, you will receive a confirmation email containing your invoice.
Note your chosen payment method on the order form.
Package your device securely with the printed invoice or order number.
Send your parcel to the address shown on the invoice.
Only include the unit unless additional accessories require inspection.
Use a signed‑for or special delivery service for safe shipping.
Upon receipt, we will begin diagnostics and carry out the repair.
If additional work is required, we will notify you and issue a revised invoice.
Once completed, your device will be returned via Royal Mail with tracking provided.

Send Your Device To

Satnav Specialist
1 Churchill Road
Halesworth
IP19 8JD

Tel: 07718 658 148

Repair by Post (UK & Northern Ireland Only)

This service is available exclusively to customers in the United Kingdom and Northern Ireland.
You simply send us your device, and our engineers will repair it using specialist tools and decades of technical expertise. We are capable of repairing nearly all Garmin models currently on the market.

Note:
Customers are responsible for postage when sending devices to us.
Return postage after repair is included.

Cost of Service

All pricing is clearly outlined in your order form and includes Royal Mail recorded delivery for returning your repaired device.

Payment Methods

You may pay:

Online by card or PayPal
By postal order or cheque (add £1.60 for cheque processing)
By cash
After repair completion, if preferred

Turnaround Time

Typical repair times range from 5 to 15 business days after we receive your device.
Many repairs are completed and dispatched within 2 to 5 days.
Additional time may be required if parts are unavailable or extended testing is necessary.

High Priority Repair Service (£10):
For customers who require urgent turnaround, we offer a High Priority Repair option.
Devices booked under this service are repaired on the same day they are received, or the next working day at the latest.

Trust & Reliability

Satnav Specialist has been repairing Garmin devices since 1991.
We use advanced diagnostic and repair equipment, ensuring your device is handled with the highest level of care. As a registered and reputable company, we take pride in our workmanship and customer satisfaction.

If Your Garmin Cannot Be Repaired

If your device is deemed beyond economical or technical repair:

It will be returned to you
A refund will be issued (minus reasonable diagnostic/administrative costs)

High Priority Repair Service fees (£10) are non‑refundable.
If disposal is authorised, full repair charges will be refunded and disposal carried out at our expense.

Watch Repair Service – Terms and Conditions

1. Service Commitment

We will provide repair services with reasonable care and skill, in accordance with the Consumer Rights Act 2015.
A diagnostic assessment will be carried out upon receipt, and repairs will be completed using appropriate components and recognised industry methods.

2. Repair Timescales

Repairs will be completed within a reasonable time-frame unless otherwise agreed.
Typical turnaround: 5–15 business days.
Repairs may be delayed due to:

Parts availability
Repair complexity
Additional diagnostics
Circumstances beyond our control

We aim to complete all repairs within 30 days.

3. Repair Limitations and Inherent Risks

Some devices use sealed or non‑serviceable construction. Disassembly may involve unavoidable risks.
Despite reasonable care and skill, repairs may result in:

Cosmetic or structural changes
Loss of water resistance
Damage to fragile or aged components

Such outcomes do not constitute a service failure.
Statutory rights remain unaffected.

4. Device Condition and Pre‑Existing Damage

By submitting a device, customers acknowledge that:

Hidden faults may exist
Prior repairs, liquid damage, impact damage, or age increase repair risk
Certain components may already be weakened

We are not liable for failure of pre‑existing or weakened components.

5. Additional Faults or Repairs

If further faults are identified, we will:

Notify you
Provide a quotation
Obtain approval before proceeding

6. Devices Deemed Beyond Repair

If a device is beyond repair:

It will be returned
Fees refunded minus reasonable costs

Unsafe devices (e.g., swollen batteries) may not be returnable in original condition.

7. Repair Warranty – Scope and Duration

Warranty Period

6 months from dispatch or collection.

Warranty Covers

Faults directly related to the repair or parts supplied.

Warranty Remedies

We may:

Repair the fault
Replace faulty components
Provide a refund if repair is not possible

Warranty Exclusions

Not covered:

Unrelated faults
Pre‑existing damage
Accidental damage
Liquid/moisture damage
Water‑resistance performance
Wear and tear
Software/firmware issues not caused by our repair
Third‑party repairs after our service
Environmental or usage‑related damage

Warranty Claims

Customers must:

Notify us promptly
Return the device for testing
Provide proof of repair

Return postage is the customer’s responsibility unless the fault is confirmed under warranty.

8. Right to Cancel

Customers may cancel within 14 days under the Consumer Contracts Regulations 2013, provided repair work has not begun.
If work has started, reasonable costs may apply.

9. Postage and Transit Responsibility

Customers are responsible for:

Safe packaging
Shipping costs to us

We are not liable for loss or damage during inbound transit.
Return postage is included after repair.

10. Third‑Party Parts and Manufacturer Warranty

Third‑party components may be used.
Repairs may invalidate manufacturer warranties.

11. Data and Software Liability

Customers must back up all data.
We are not liable for data loss or software issues arising during repair.

12. Limitation of Liability

We do not exclude liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights

Otherwise, liability is limited to the amount paid for the repair.
We are not liable for indirect or consequential loss.

13. Uncollected or Abandoned Devices

Devices not collected or paid for within 90 days may be treated as abandoned and disposed of or recycled to recover costs.

14. Circumstances Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including supply‑chain issues, natural events, or courier delays.

15. Consumer Rights

Nothing in these Terms affects your statutory rights under UK law.

GPS Navigation Repair Service – Terms and Conditions

1. Service Commitment

We will provide GPS repair services with reasonable care and skill, in accordance with the Consumer Rights Act 2015.
A diagnostic assessment will be carried out upon receipt, and repairs will be completed using appropriate components, specialist tools, and recognised industry methods.

2. Repair Timescales

Repairs will be completed within a reasonable time-frame unless otherwise agreed.

Typical turnaround: 5–15 business days.

Repairs may take longer due to:

Parts availability
Repair complexity
Additional diagnostics
Circumstances beyond our control

We aim to complete all repairs within 30 days.

3. Repair Limitations and Inherent Risks

Many GPS devices use sealed, compact, or non‑serviceable construction. Disassembly may involve unavoidable risks.
Despite reasonable care and skill, repairs may result in:

Cosmetic or structural changes
Loss of water resistance
Damage to fragile, aged, or heat‑affected components

Such outcomes do not constitute a service failure.
Your statutory rights remain unaffected.

4. Device Condition and Pre‑Existing Damage

By submitting a device, customers acknowledge that:

Hidden faults may exist
Prior repairs, liquid damage, impact damage, or age increase repair risk
Certain components may already be weakened

We are not liable for failure of pre‑existing or weakened components.

5. Additional Faults or Repairs

If further faults are identified during the repair process, we will:

Notify you
Provide a quotation
Obtain approval before proceeding

6. Devices Deemed Beyond Repair

If a device is deemed beyond repair:

It will be returned
Fees will be refunded minus reasonable diagnostic or administrative costs

Unsafe devices (e.g., swollen batteries) may not be returnable in their original condition.

7. Repair Warranty – Scope and Duration

Warranty Period

6 months from the date of dispatch or collection.

Warranty Covers

Faults directly related to the repair or parts supplied.

Warranty Remedies

We may:

Repair the fault
Replace faulty components
Provide a refund if repair is not possible

Warranty Exclusions

Not covered:

Unrelated faults
Pre‑existing damage
Accidental damage
Liquid/moisture damage
Water‑resistance performance
Wear and tear
Software/firmware issues not caused by our repair
Third‑party repairs carried out after our service
Environmental or usage‑related damage

Warranty Claims

Customers must:

Notify us promptly
Return the device for testing
Provide proof of repair

Return postage is the customer’s responsibility unless the fault is confirmed under warranty.

8. Right to Cancel

Customers may cancel within 14 days under the Consumer Contracts Regulations 2013, provided repair work has not begun.
If work has started, reasonable costs may apply.

9. Postage and Transit Responsibility

Customers are responsible for:

Safe and secure packaging
Shipping costs to us

We are not liable for loss or damage during inbound transit.
Return postage is included after repair.

10. Third‑Party Parts and Manufacturer Warranty

Third‑party components may be used where appropriate.
Repairs may invalidate any existing manufacturer warranty.

11. Data, Maps, and Software Liability

Customers must back up any stored data where possible.
We are not liable for:

Data loss
Map loss
Software issues arising during repair
Device content that cannot be recovered

12. Limitation of Liability

We do not exclude liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights

Otherwise, liability is limited to the amount paid for the repair.
We are not liable for indirect or consequential loss.

13. Uncollected or Abandoned Devices

Devices not collected or paid for within 90 days may be treated as abandoned and may be disposed of or recycled to recover costs.

14. Circumstances Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including supply‑chain issues, natural events, or courier delays.

15. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights under UK law.